This FAQ (Frequently Asked Questions) contains answers to the most commonly asked questions about my web design services. Please feel free to contact me with any additional questions you may have.

What is your design process?

Once we have a signed contract and initial payment, the project begins. I ask all new clients to fill out a questionnaire (12 questions) that helps me to get a sense of their design preferences, target market, and the emotional values the website should convey. I discuss the answers with my client to get a better understanding of their business, their mission, and their audience.

Frequently Asked Questions

Using that information, I design a first mockup of the website. I submit this to my client for review. I use their feedback and comments to redesign, tweak, refine (whatever it takes) the web design until it is fully approved by the client. Typically, it may take two or three revisions to refine the design to meet client approval. Once I receive client design approval, I build the working website using the approved design.

In providing support, I will work with my client for two -six months after the website is completed. I carefully monitor all client websites. I provide online training, Search Engine Optimization and ongoing maintenance as contracted.

How do you charge for web design?

Generally, I quote a flat fee for the full web design project rather than an hourly rate. I feel this gives my small-business clients the benefit of knowing the exact amount to budget for the web design project before we begin. I reserve the right to charge an additional fee for any procedures not included in our contractual agreement.

How much is your web design?

I excel at working with small-business budgets! Each project is different, and my rates vary depending on the scope of work involved. I provide a firm price quote in a free no-obligation discussion of your web design needs. Give me a call. I only look expensive. You will find my work to be of the highest caliber but within your budget!

Can you design a sample of the web design now?

I only provide design work after we have a contractual agreement. I do not provide speculative work. Here's why: Design is more than 50% of the web development process. Rarely is the first design I create the finished product. I discuss your business, market, and objectives with you before starting the design process. I edit or redesign until the website design meets your approval. Once you approve the design, I use it to build a working website. That collaboration and refinement process results in a website that fits your business like a well-tailored suit and appeals to the market you are targeting. The care that goes into my web design is clearly evident in my portfolio. You can expect your website to be designed to the same high standards.

What support do you provide?

I provide 30 days of technical support with each website to ensure that it functions as intended. I also offer extended support that includes Search Engine Optimization to help your website rank well in search engines. Additionally, I provide ongoing maintenance and training support packages. Please feel free to contact me for details.

Do I own all website files upon completion of the project?

Yes. Upon receipt of final payment, you take full ownership of all files and the working website. There are no additional charges (the exception being a monthly maintenance contract if that is required). You own your domain name and pay for your web hosting directly to the hosting company of your choice.

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